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CUSTOMER CARE

At n-silver, your satisfaction is our top priority. We are committed to providing high-quality German silver products and an exceptional shopping experience. If you have any questions, concerns, or feedback, our customer care team is here to help.

How to Contact Us:

  • Email: For all customer inquiries, feel free to email us at wecare@n-silver.com. We strive to respond within 24 hours on business days.

  • Phone: Our customer care team is available to assist you Monday to Saturday, from 9:00 AM to 6:00 PM (IST). Call us at +91-9150-404819

  • Live Chat: Get real-time assistance by chatting with one of our representatives. Look for the chat icon in the bottom-right corner of your screen during business hours.

  • Social Media: Reach out to us via our social media channels for quick responses and updates.

Have any questions or concerns? 

We’re always ready to help!

​

Call us at

+91 9150404819

or send us an email to:

wecare@n-silver.com

RETURNS

Customer satisfaction is our utmost priority at n-silver. In the event that you wish to return or exchange a product, we have a clear and customer-friendly policy to guide you through the process. Whether you have changed your mind about a purchase or encountered any concerns with the product, we are here to assist you.
We believe that a straightforward return and exchange policy is essential to build trust and confidence in your shopping experience. You can find detailed information about our policy on the dedicated Store policies page.
Should you require any further assistance or have specific inquiries about our return & exchange policy, our customer support team is readily available to provide the necessary support. Your satisfaction is our commitment.

  • What is the difference between German silver and sterling silver?
    German silver is an alloy of copper, nickel, and zinc, while sterling silver is an alloy made up of 92.5% pure silver and 7.5% other metals, typically copper. German silver is more affordable and resistant to tarnish, while sterling silver is more valuable and has a higher silver content.
  • Is German silver more affordable than sterling silver?
    Yes, German silver is significantly more affordable than sterling silver, making it an attractive alternative for jewelry and decorative items.
  • Can German silver be used for food utensils and tableware?
    Yes, German silver is commonly used for utensils and tableware, but it is essential to ensure that any coatings or finishes are food-safe for prolonged use with food.
  • How should I care for German silver items?
    To maintain the shine of German silver, it's recommended to clean it regularly with a soft cloth and store it in a dry place. Avoid using harsh chemicals that can damage the surface.
  • What kind of products does n-silver offer?
    n-silver specializes in exclusive German silver items, including jewellery (earrings, necklaces, bangles), decorative tableware, and handicrafts. We also offer custom designs based on customer requests.
  • Does German silver tarnish or change color over time?
    German silver may tarnish slightly due to exposure to air and moisture, but it is much more resistant to tarnish than real silver. Regular polishin can maintain its shine.
  • What makes n-silver products different from other German silver items?
    At n-silver, we focus on creating exclusive designs that reflect both tradition and modern style, offering a diverse range of high-quality German silver items you won’t find elsewhere.
  • Do n-silver products tarnish over time?
    While German silver is resistant to tarnishing, exposure to air and moisture can cause some dullness. Regular polishing with a soft cloth will help maintain the shine of your n-silver items.
  • How should I care for my n-silver jewelry?
    To maintain the shine of your jewelry, clean it regularly with a soft, dry cloth. Avoid exposure to water, perfumes, and harsh chemicals that can dull the finish. Store your pieces in a dry, cool place when not in use.
  • Can I customize n-silver products?
    Yes, we offer custom design services for customers looking for unique, one-of-a-kind pieces. Please contact us with your design ideas, and we’ll work with you to create a special piece.
  • How can I contact n-silver customer service?
    You can reach our customer service team through our website’s contact form or by emailing us at wecare@n-silver.com. We’re also available on our social media channels for quick inquiries.
  • Do we offer gift wrapping or personalized packaging?
    Yes, we offer gift wrapping services and personalized packaging upon request, making our products perfect for special occasions with additional charges.
  • Does n-silver accept bulk orders for special occasions?
    Yes, we accept bulk orders for various events such as weddings, birthday parties, corporate gifting, and other special occasions. Please contact us to discuss your requirements.
  • What are the minimum order quantities for bulk purchases?
    The minimum order quantity for bulk purchases varies depending on the type of product. Please reach out to our customer service team for specific details on the items you're interested in.
  • Can I customize the products for bulk orders?
    Absolutely! We offer customization options for bulk orders, including personalized designs, logos, and engravings for corporate gifts, return gifts, and special events with prior notice of 30 days.
  • How far in advance should I place a bulk order?
    For bulk orders, we recommend placing your order at least 4-6 weeks in advance to allow for customization, production, and timely delivery. Larger orders may require more time, depending on the complexity.
  • What discounts are available for bulk orders?
    We offer tiered pricing and special discounts for bulk purchases. The discount depends on the quantity ordered. Please contact us for a quote based on your specific needs.
  • Do you offer gift packaging for bulk orders?
    Yes, we provide elegant gift packaging options for bulk orders, making them ideal for return gifts, corporate gifts, or birthday parties. Custom packaging with your branding or event details can also be arranged. Charges depends on customisation.
  • Do we ship bulk orders internationally?
    Yes, we can ship bulk orders both domestically and internationally. Shipping charges will vary based on the destination and order size. We will provide tracking details once your order is shipped.
  • Do we offer corporate gifting solutions?
    Yes, we offer a wide range of corporate gifting options. Our German silver products can be customized with your company logo or branding, and we provide personalized packaging to suit corporate events, conferences, and celebrations.
  • What is your return policy for bulk orders?
    Due to the customized nature of bulk orders, returns are generally not accepted. However, if there is an issue with product quality or a defect, we will work with you to resolve the matter and offer a replacement or refund.
  • How can I place an order with n-silver?
    You can place an order directly through our online store. Simply browse our collection, select your items, and follow the checkout process. For custom orders, you can contact us directly for more details.
  • What payment methods do we accept?
    We accept all major credit and debit cards, Gpay as well as online payment platforms like PayPal. We do not provide any cash-on-delivery options.
  • Do n-silveer offer discounts or promotions?
    Yes, n-silver occasionally offers seasonal discounts and promotional offers. You can sign up for our newsletter or follow us on social media to stay updated on the latest deals.
  • Where does n-silver ship to?
    We ship both domestically and internationally. Shipping costs and delivery times vary depending on the destination, and you’ll receive tracking information once your order has been shipped.
  • How long does delivery take?
    Delivery times vary based on location. Domestic orders typically take 5-7 business days, while international shipping may take 10-14 business days. Custom orders may require additional time to processed.
  • What is our return policy?
    We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return the item within 7 days for a refund, provided the item is in its original condition. Custom-made items are non-returnable.
  • How do I return an item?
    To initiate a return, please contact our customer service team. We’ll provide instructions for shipping the item back to us. Once received and inspected, we will process your refund.
  • What if the product I received is damaged?
    Unboxing video is mandatory. If your item arrives damaged, please contact us immediately with a photo of the damage, and we’ll arrange for a replacement or full refund.
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